All products sold by hellomoto are covered by 1 year warranty. Hellomoto shall replace or repair the product at no charge for any defects in manufacturing and assembling. For the DOA(Dead On Arrival) defectives, hellomoto cover all shipping cost for returning back and sending replacement.
For other defectives under warranty, customers are required to return them to hellomoto HK office for technical analysis. Customers bear the shipping cost for sending back. After analysis, If it is resulted from workmanship or product itself, hellomoto will refund the shipping cost to Customers. If it is resulted from improper operation, customers bear the shipping cost for returning defectives to hellomoto HK office and hellomoto bear the shipping cost for sending back replacement.
For repairable defectives out of warranty, hellomoto repair them at no charge. Customers are required to cover all shipping cost for returning back and sending replacement. This warranty policy does not cover damage caused by accident, abuse, misuse, wear or tear, product modification. Service under this warranty, please contact support@hellomoto.net
hellomoto reserve all the right for final explanation.